This Refund Policy explains when refunds may apply to bookings made through M77. Please read it carefully before making a booking.
1. Cancellation by Customer
Refund eligibility depends on cancellation timing.
More than 24 hours before session
- Full refund
- No cancellation fee
Less than 24 hours before session
A cancellation fee may apply. This compensates creators for lost time.
After session start time
No refund will be issued.
2. Cancellation by Creator
If a creator cancels a confirmed booking:
- The customer receives a full refund
3. No-Show Policy
If a customer fails to attend
A refund may not be issued.
If a creator fails to attend
- The customer receives a full refund
4. Service Issues
If a session does not meet expectations, customers may submit a dispute through the platform.
M77 may review
- Chat history
- Timer records
- Booking details
- File delivery status
Refund decisions are based on review outcomes.
5. Partial Refunds
Partial refunds may apply if:
- Session ends early
- Services are incomplete
- Quality issues are confirmed
6. Processing Time
Approved refunds typically take 5 to 10 business days.
Processing time depends on
- Payment provider
- Bank processing time
7. Non-Refundable Fees
Certain platform fees may not be refundable. Details will be shown during checkout.
8. Contact Support
To request a refund, contact:
- support@m77.app
Include
- Booking ID
- Description of issue
Refund enquiries
support@m77.app